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Prodotto

Minut rispetta la privacy degli ospiti?

Il sensore Minut è progettato per garantire la privacy. È privo di telecamera e non registra alcun suono né ascolta ciò che dicono o fanno gli ospiti. Tiene semplicemente traccia dei livelli sonori in casa tua. Leggi di più qui.

Devo informare gli ospiti su Minut?

Ti consigliamo di informare i tuoi ospiti su Minut. La maggior parte degli host sceglie di menzionare Minut nell'annuncio e/o in un messaggio agli ospiti. Alcuni aggiungono anche una segnaletica nella proprietà. Tieni presente che la maggior parte delle piattaforme di prenotazione (incluso Airbnb) richiede agli host di rivelare i dispositivi di monitoraggio. Abbiamo scritto un esempio di testo che puoi aggiungere al tuo annuncio: puoi accedervi qui.

Ho bisogno del wifi per utilizzare Minut?

Sì, dovrai connettere Minut al tuo wifi. Minut supporta il wifi a 2,4 GHz. Scopri di più su wifi e connettività qui.

Cosa succede se gli ospiti cercano di manomettere il sensore?

Minut ti avviserà se i tuoi ospiti tentano di manomettere il sensore. Scoprite di più sul rilevamento delle manomissioni qui.

Posso ricevere notifiche via email oltre alle notifiche delle app mobili?

Sì. Puoi abilitare le notifiche e-mail nel tuo Account settings. Read more here.

Where can I find more information about PMS Integrations?

Learn more about our PMS Integrations by browsing the articles in the Integrations section of our Help Center.

Does Minut integrate with Airbnb?

Yes, we integrate with Airbnb. See our support page for more information.

Installation

What’s the best place to install Minut?

We recommend installing Minut in the area where your guests are most likely to gather (e.g.  living room). Minut can be installed on the ceiling and recharged once a year; or on the wall, permanently plugged in.

Ceiling placement is optimal for motion detection, as Minut only detects movement below its mounting position. It also makes tampering with the device more difficult. Find out more here.

Can I install Minut outdoors?

Yes, the latest generation of our sensor (Minut Gen 3) is weatherproof and has an outdoor mode. You can read more here.

What is the difference between indoor and outdoor modes?

With indoor mode, you can monitor noise, occupancy, temperature, humidity and motion indoors. With outdoor mode, you can monitor noise, temperature and humidity outdoors. The outdoor mode adjusts noise monitoring for the outdoor environment to minimize false positives. See a comparison table here.

I am having trouble connecting my sensor to my wifi. Where can I find more information?

You can learn more about Wifi requirements and how to troubleshoot connection issues by reading our Support article on wifi and connectivity.

How many sensors do I need?

You will need at least one sensor for each property you want to monitor. If you want to monitor multiple areas within your property (like the living room and the kitchen, for example), you will need multiple sensors. The maximum number of sensors you can install in one home is 5.

Pricing

How does the pricing work?

Minut offers two plans: Standard and Pro.

The cost of the sensor itself is a one-time cost that’s separate from the plan charge. We offer a discount when you buy sensors with plans (at the rate of one discounted sensor per plan.)

How do the Minut plans work?

Minut plans are billed per home. A home is an individual property or living space that a guest can book (whether it's an apartment, tree house or hotel room.) For example, an apartment that a guest would rent constitutes a home, a residential home constitutes a home, and a multi-tenant building or hotel where each apartment or room is rented by different guests constitutes multiple homes.

Is there a discount when you buy sensors with plans?

Yes, when you buy plans and sensors together, the cost of your sensor is discounted. You can get one discounted sensor with each plan you buy. For example, if you buy 3 Pro plans, then you can get 3 sensors at the discounted rate. The discount amount differs between Standard and Pro plans.

Will I be able to change my plan?

Yes, you can upgrade, downgrade or cancel your plan at any time. When you cancel or downgrade, the change will come into effect at the end of your current subscription period. So, for example, if you’re on Pro Annual, and switch to Standard Annual, the downgrade will take effect when your year of Pro subscription ends. Read more here.

When will my plan start?

Your plan will start when you activate your first home, and you will only be charged for the homes that you use. You can read more about Minut's fair billing policy here.

Account

How do I change the payment method?

You can change your payment method by navigating to the My account section on the Web app.  If you’re not already logged in, you’ll need to do that first. Then simply click on the Plan, Billing & Payments tab, and add or change your card details in the Payment method section you’ll find on the right-hand side.

How can I change my plan?

You can manage your plan in the My Account section of our Web app. Navigate to the Plan, Billing & Payments tab, then scroll down and click on Change Plan.

Where can I find my invoices?

Once you set up your account and complete your first purchase, you’ll be able to download your invoice using our Web app. Simply go to My account, then click on Plan, Billing & Payments and scroll down to see your invoices.

Work with us

Do you have any vacancies?

Please consult our Careers page to see a list of current job openings.

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Still searching for an answer?
Have a look in our Help Center.