MESSAGING
The only guest communication tool triggered by what’s happening at your property, in real time.
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Share access codes and your digital guidebook before guests arrive. Thank them for booking with you once they check-out, and request a review a few days later. Respond to questions immediately with pre-approved content. All with one unified inbox.
Real-world triggers
Send the right message at the right moment, every time
Unified inbox
Escalation to you and your team only when you need to step in
AI Autopilot
Answers guest questions instantly, using only information and images you supply
Give your guests a warm welcome with timely pre-arrival and check-in messages
3 DAYS BEFORE
“Hi Sarah. Hope you are looking forward to your stay. The door code is 4471, wifi is Seaview_5G, and the bakery two doors down opens at seven.”
CHECK-IN
Send Welcome message and house rules
Minut can automatically message your guests when it detects excessive noise or device tampering, or to confirm early deparure
Message sent automatically to guest
“Hi Sarah, we received reports it’s noisy in the house. Our quiet hours are 10pm-7am. We appreciate if you can keep it down to respect our neighbors. Thank you.”
Send a friendly check-out message and ask for a review
1 DAY BEFORE
Inform guest of Check-out time and where to leave the keys
1 DAY AFTER
"Hope you had a great stay, Sarah. If you've got thirty seconds, a review really helps us out.”
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Great stay, great communication from the host, amazing bakery 2 doors down.
Sarah
With a connected M3 sensor, Minut sends messages to your guests directly, based on real-time activities:
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Autopilot can answer any guest questions that it has the knowledge for. It uses information from your property listing, your Minut sensor, and the contents you choose to upload to the Knowledge base, such as:
If it doesn’t have the answer, or the question is complex or sensitive, Autopilot will automatically escalate the question to your team.
Yes! Autopilot gets better the more it's used. With every conversation, it handles questions more smoothly because it notices where information is missing, learns how you have answered in those cases, and suggests improvements to Knowledge accordingly. Over time it can automate more, respond more accurately, and give your guests an even smoother experience.
Yes, if your Airbnb account is connected to Minut, every message you or Autopilot sends also appears in your Airbnb inbox. If you’re using a PMS integration, messages are sent only via WhatsApp or SMS, and those conversations appear in your Minut inbox only.
Absolutely. All Airbnb, WhatsApp, and SMS conversations appear in the inbox, so your team has full visibility and can take over at any time. You can also turn Autopilot on or off whenever you want.
Minut Messaging is included with all Minut Standard, Pro, and Pro+ plans while it’s in beta, giving you full access while we continue to refine and expand its capabilities. By joining now, you’ll be among the first to shape the experience.
Interested in using Minut Messaging without a current plan? Get in touch with the team at hello@minut.com
Minut gives you a full-stack view of your property.
Detect elevated risk of indoor smoking, giving you the information needed to enforce policies, prevent damage, and maintain community standards.
Maintain a healthy and comfortable space with continuous temperature and humidity tracking, and mold risk alerts.
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Spot unusually high occupancy early. Minut uses nearby iOS signals to indicate when a crowd is gathering in your property.
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