MINUT MESSAGING

Beta

The extra  pair of hands you dream of

Combine property insights with automation to deliver instant, authentic replies. Minut Messaging scales your guest service without growing your team.*

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*Minut Messaging is included with all Standard, Pro, and Pro+ plans while it's in beta

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Smartphone screen showing a chat conversation where a guest asks for the wifi password and receives it as 'Fell St 5G' with the password 'Autop!lot'.

Deliver round-the-clock service that guests love

Even the best-run operations receive the same questions over and over again, from check-in details to WiFi passwords. Answering each one takes time, and if you’re receiving messages across different platforms it’s easy to miss some entirely.

Minut Messaging takes care of all of this for you by unifying everything into a single location and replying instantly on your behalf.

Chat conversation with Minut where a user asks about the TV remote and Minut replies that it is in the drawer of the coffee table.

AI Autopilot

Answers guest questions instantly, using only approved information

Unified inbox

Airbnb, WhatsApp, and SMS messages are all in one place

Smart escalation

Autopilot hands over to your
team when a question is complex or sensitive

Continuous learning

Your assistant gets smarter, suggesting knowledge updates to handle more next time

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The background operator for proactive property management

Peace of mind that every question is being answered instantly and accurately

Provide excellent guest service throughout their stay

Free your team’s time up from repetitive questions, to focus on other things

Scale your operations without growing your headcount

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Woman with long hair pulling a beige suitcase into a bright, modern bedroom with wooden flooring and white walls.

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Join the thousands of hospitality leaders who trust Minut

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Book a demo

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Frequently asked questions

What kind of questions can AI Autopilot answer?

Autopilot can answer any guest questions that it has the knowledge for. It uses information from your property listing, your Minut sensor, and the contents you choose to upload to the Knowledge base, such as:

Amenities and property features, such as the WiFi password and parking instructions
Check-in and check-out procedures and house rules
Guest guide books with local tips and recommendations

If it doesn’t have the answer, or the question is complex or sensitive, Autopilot will automatically escalate the question to your team.

Does Autopilot learn to improve over time?

Yes! Autopilot gets better the more it's used. With every conversation, it handles questions more smoothly because it notices where information is missing, learns what the host has answered in those cases, and suggests improvements to Knowledge accordingly. Over time it can automate more, respond more accurately, and give your guests an even smoother experience.

Do the messages appear in my Airbnb inbox?

Yes, if your Airbnb account is connected to Minut, every message you or Autopilot sends also appears in your Airbnb inbox. If you’re using a PMS integration, messages are sent only via WhatsApp or SMS, and those conversations appear in your Minut inbox only.

Can I still reply to guests myself using the unified inbox?

Absolutely. All Airbnb, WhatsApp, and SMS conversations appear in the inbox, so your team has full visibility and can take over at any time. You can also turn Autopilot on or off whenever you want.

How can I start using Minut Messaging?

Minut Messaging is included with all Minut Standard, Pro, and Pro+ plans while it’s in beta, giving you full access while we continue to refine and expand its capabilities. By joining now, you’ll be among the first to shape the experience.

Interested in using Minut Messaging without a current plan? Get in touch with the team at hello@minut.com