Last updated on July 27, 2020.
Minut offers a range of subscription plans to go with the purchase of a Minut Smart Home Sensor, including but not limited to, a "Starter Plan", a "Standard Plan", a "Pro Plan", and "Custom Plans". Each subscription plan includes a set of features and separate pricing as listed at https://minut.com/pricing. The features and pricing listed for each plan may change from time to time.
The price of each subscription plan is specified per property. A property, sometimes also called home, is an individual home or living space such as a house or an apartment. For example, an apartment that a guest would rent constitutes a property, a residential home constitutes a property, and a multi-tenant building or hotel where each apartment or room is rented by different individuals/tenants constitutes multiple properties.
You will select your plan as part of your registration for the services, which may begin with a free Starter Plan. Each subscription period for a plan will be based on the subscription period chosen (e.g., monthly or annually). Regardless of your billing cycle, you are responsible for the subscription fees for the entire subscription period chosen.
The fees for your subscription plan are billed in advance and are non-refundable.
At the end of your subscription period, your plan will automatically renew for a subscription period equal to your prior subscription period unless you 1) cancel your subscription via the billing portal, or 2) provide Minut with written notice by email 7 days prior to the subscription renewing.
To view specific details of your subscription, including pricing information and the end date of your subscription period, log in to your account at https://my.minut.com and select "View Plan" or contact us at firstname.lastname@example.org.
Payments are made in advance for each subscription period and can be made using most major credit card providers as well as Apple Pay. When you purchase a subscription, you agree that Minut, using its payment processor, can initiate a payment or a series of payments on your behalf while subscribing to one of Minut's subscription plans.
Payments are made when first subscribing to the chosen plan and automatically when the subscription renews, i.e., at the start of the next subscription period.
The amount due is determined by plan chosen and the number of properties managed under your account.
Upgrades or downgrades
You can choose to switch plans and subscription periods (billing cycle) at any time during your subscription period.
When upgrading to a higher-priced plan, you will be charged on a pro-rated basis for the remainder of the subscription period in which the upgrade occurred. The same mechanism is applied when switching from a monthly to an annual billing cycle.
When downgrading from a higher-priced plan to a lower-priced plan, credits will be issued to your account on a pro-rated basis according to the remaining time of the subscription period in which the downgrade occurred. Any credits available on your account will be applied towards the bill for your next subscription period before any additional charges to your payment method are attempted. The same mechanism is applied when switching from an annual to a monthly billing cycle.
You can add additional properties at any time in the Minut mobile app or web app. Additional properties are charged for on a pro-rated basis according to your subscription period. For instance, if you are on a monthly plan and 15 days after setting up your subscription you add another property, you will be charged for the remaining days of the subscription period for the additional property. On your next billing date, you will be charged for all properties for the subscription period according to your chosen plan.
You can remove properties at any time in the Minut mobile app or web app. Credits equivalent to the remaining time of the subscription period in which the removal occurred will be issued to your account. Any credits available on your account will be applied towards the bill for your next subscription period before any additional charges to your payment method are attempted.
Late or missed payments
Minut, using its payment processor, will automatically attempt to charge your payment method when your subscription period renews or when adding additional properties to your subscription plan.
If a successful charge to the payment method fails, for instance, due to insufficient funds or bank declines, we will perform 4 additional attempts to charge the payment method over a period of 9 days. You will be notified at each failed attempt and encouraged to update your payment method.
If all payment attempts fail, your paid subscription plan will be suspended and you will be downgraded to the free Starter Plan where limitations on features previously used may be in place.
We will not exercise our rights under "Late or missed payments" if you are disputing the applicable charges reasonably and in good faith and are cooperating diligently to resolve the dispute.
You may cancel your subscription at any time. Your subscription will cancel at the end of the subscription period and not renew. Previous payments made towards your subscription period are not refunded. Any credits on your account at the end of your subscription period cannot be refunded.
Changes in pricing and fees
We may change the pricing and fees for the subscription plans and the Minut Service at any time or impose additional fees or charges. Such changes will be effective as of the first billing cycle that occurs more than 30 days after our new pricing or fees have been announced by Minut.
Return and refund information
All subscription plans are non-returnable and non-refundable. Hardware purchases are subject to our hardware return and refund policy.
Minut reserves the right to investigate, suspend, and terminate accounts that are circumventing or are attempting to circumvent Minut’s per-property/per-home pricing model.
Minut reserves the right to amend these Subscription Terms if, and when, considered necessary. Please contact email@example.com if you have any questions.