CALL ASSIST

Let someone else take the 2AM call

Noise doesn’t stick to business hours. With Call Assist, trained professionals contact guests when noise is detected, so your team can focus on operations while we resolve incidents in real time.

Trusted by the best in hospitality

Bob W
Bob W

Always on, so you don’t have to be

Reduce out-of-hours workload


No need to staff overnight teams or rotate on-call duty. We manage alerts on your behalf.

Protect your reputation and your relationships

Respond to disturbances quickly and professionally to maintain good standing with guests, neighbors, and owners.

Stay aligned with community standards

Climate insights reveal where systems aren’t working as they should. That means faster fixes, lower bills, and smarter operations.

How does it work?

Close the loop on noise events

1. Noise alert triggered

The Minut sensor detects sound above your preset threshold and flags it for review.


2. We make the call

A trained expert reaches out to the guest, explains the issue, and asks them to reduce the noise.

3. You get the report1. Noise alert triggered

You receive a follow-up with all relevant details, ready to log, share, or escalate as needed.

Noise event push notification
Summary report from Minut contining different data points

Add Call Assist to your Minut plan

Protect your properties, your brand, and your time. Add Call Assist to your Minut plan and stop worrying about late-night noise events.

Call Assist connects detection with resolution

Round-the-clock support

Noise issues can happen at any hour. Our trained operators are available 24/7, ready to act the moment an alert comes in.


Professional, human-first approach

Each guest interaction is handled with care. Our team de-escalates situations calmly and effectively to keep your brand protected.

Clear follow-up, every time


You’ll receive a full report after each incident so your team stays informed and in control.

Run more properties with less effort


With passive monitoring and real-time alerts, your team stays focused on guest experience while Minut handles disturbances.

Build a stronger portfolio with lower overhead

$28M+

of property damage prevented every year

94%

of issues are solved within 15 minutes

70%

of noise issues occur between 10PM and 5AM

Frequently asked questions

What is Call Assist?

Call Assist is a 24/7 guest resolution service from Minut. When noise crosses your preset threshold, a trained operator contacts the guest directly to resolve the issue on your behalf.

What kind of training do your operators have?

All operators are trained in friendly, non-confrontational conflict resolution. They know how to handle noise-related issues calmly, professionally, and in line with hospitality standards.

Can I choose when Call Assist is active?

Yes. You control when and where Call Assist is enabled by setting noise thresholds and scheduling quiet hours in the Minut app.

Is Call Assist available in all countries?

Call Assist is available 24/7 across most regions. Coverage may vary depending on local regulations, but we’re expanding availability continuously.