noise complaint escalation
disruption to building infrastructure
Livensa's reputation for student care
Livensa Living invested in Minut to address recurring noise complaints within its student housing portfolio. With real-time alerts and customizable thresholds, the team could act faster, reduce escalations, and protect resident satisfaction. Minut’s battery-powered device was easy to deploy at scale, helping Livensa safeguard retention while optimizing operations for the team.
Livensa Living is a leading student accommodation provider in Spain and Portugal, offering modern, fully serviced residences designed for comfort, community, and long-term stays. With a focus on operational excellence and resident wellbeing, Livensa blends premium amenities with a commitment to safety, academic focus, and seamless living experiences.
Many of Livensa’s students expect a quiet, study-friendly environment, so breaches of noise regulations occasionally lead to complaints. However, these complaints often came hours or even days after the disturbance, forcing staff to respond reactively, and usually too late to resolve the issue or reassure affected residents.
"With Minut, we can act as soon as noise is detected rather than one or two days after, when a complaint comes in. It’s helped us show residents we take their feedback seriously and prioritize their wellbeing."
The team began focusing on how to improve response times and discovered Minut’s real-time noise monitoring. With customizable thresholds, Livensa configured their devices to trigger alerts after just two minutes of excessive noise. This gave staff the ability to respond immediately, before the situation escalated or students felt the need to raise a complaint.
response times to noise incidents
noise complaint escalation
resident satisfaction and trust in management
With over 10,000 units across 20 locations, Livensa wanted to invest in a noise monitoring solution that could scale across large, multi-room properties without requiring complex installation. A competing provider’s devices needed to be hardwired into the building’s electrical system, adding cost, time, and operational burden.
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"For us, the less work we need to do at the sites, the better. Minut was by far the easiest to install and configure, it’s saved us time and effort compared to other solutions.”
Minut’s battery-powered, plug-and-play devices eliminated the need for hardwiring. Staff could install and manage them easily without technician support or overwhelming on-site teams.
installation time
disruption to building infrastructure
Livensa’s business success depends heavily on student rebookings. In some properties, a huge percentage of residents return for another term. To maintain these rates, the team needed to ensure a calm and comfortable environment. Ongoing noise complaints risked damaging resident satisfaction—and, in turn, rebooking rates.
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"Minut helps us keep our residents happy—and that helps them come back, which is key to our growth."
Through investing in Minut to monitor and prevent disturbances, Livensa has demonstrated that they take their residents’ well-being seriously. Acting fast on noise issues reinforced their commitment to a quality living experience.
Livensa's reputation for student care
pressure on marketing and acquisition budgets
Livensa is exploring plans to expand Minut across more properties where noise management is a priority. As the business evolves, Minut is expected to play a continued role in supporting a high-quality living experience and helping teams respond more effectively to disruptions across the portfolio.
O Minut oferece às equipes de propriedades corporativas a clareza e o controle de que precisam para se manter à frente dos riscos, padronizar as operações e oferecer experiências mais seguras e perfeitas para hóspedes e residentes.
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